Data Deletion Policy

This Data Deletion Policy explains how personal data processed through the A²I Sales Agent platform and the asquarei.ai website can be deleted, who can request deletion, and how long deletion takes. It supplements our Privacy Policy and applies to all data described there.

This page also serves as our data deletion instructionsfor users who connected to the Services through Meta platforms (Facebook Login, WhatsApp, Messenger, Instagram, or Facebook Lead Forms), as required by Meta's Platform Terms.

1. Who Can Request Deletion

• Clients (businesses with an Asquarei account) can delete their own account and all data under it, or delete individual contacts and conversations;
• End Customers (leads and customers of our Clients) can request deletion of their data. Because the Client controls End Customer data, we either fulfill the request on the Client's instruction or route the request to the relevant Client and assist them in completing it.

2. How to Request Deletion

2.1 Clients — in-app (fastest)

• Delete individual contacts/conversations: open the Contact Book, select the contact, and choose Delete. This removes the contact record and associated conversation history across connected channels stored on our platform.
• Delete your entire account: go to Settings → Account → Delete Account. This permanently deletes your account, team users, contact book, conversations, knowledge base, workflows, and configuration.

2.2 By email

Send a request to info@asquarei.ai from the email address associated with the account (or, for End Customers, with enough detail to identify the business and the phone number/email used in the conversation). Include:

• Your name and the business involved;
• The channel used (e.g., WhatsApp, website chat, email);
• What you want deleted (specific conversation, contact record, or all data).

We verify every request before acting on it to protect against unauthorized deletion.

2.3 Users who connected via Facebook / Meta

If you interacted with a business through a Meta channel (WhatsApp, Messenger, Instagram, or a Facebook Lead Form) and want data held on our platform deleted:

• Email info@asquarei.ai with the subject line "Meta Data Deletion Request", including the business name and the phone number or handle you used; or
• Contact the business directly and ask them to delete your contact record — they can do this instantly from their dashboard.

Where a data deletion callback is triggered from Meta (e.g., removing the app from your Facebook settings), we process the deletion automatically and provide a confirmation code and status URL in accordance with Meta's requirements.

3. What Gets Deleted

Upon a verified deletion request, we delete from our production systems:

• Contact records (name, phone, email, messaging identifiers);
• Conversation content (messages, chat transcripts, call recordings and transcripts, emails stored on our platform);
• Lead form submissions and associated pipeline/engagement records;
• For full account deletion: all Client configuration, knowledge base content, credentials/tokens for connected channels, team user accounts, and usage history.

Deletion on our platform does not remove copies that exist elsewhere — for example, messages delivered to a customer's own WhatsApp app, events already created in a connected Google Calendar, or data the Client has synced to their own CRM. Those are controlled by the respective platform or business.

4. Timelines

• In-app deletions: removed from production systems immediately;
• Email requests: verified and completed within 30 days of receipt (typically much sooner); we will confirm completion;
• Backups: residual copies in encrypted backups are purged automatically on a rolling cycle within 35 days of production deletion. Backup data is not used for any purpose other than disaster recovery.

5. Data We May Retain

We retain limited data after deletion only where we have a legal or legitimate need, and only for as long as necessary:

• Billing, tax, and accounting records (Client invoices and payment history), as required by law;
• Consent and opt-out logs, retained to demonstrate compliance with messaging regulations — an opted-out contact's suppression record must persist so the opt-out continues to be honored;
• Security and fraud-prevention logs, retained for a limited period;
• Aggregated or de-identified data that no longer identifies any person.

6. Account Closure vs. Deletion

Cancelling a subscription pauses the Services but does not by itself delete data — this gives Clients a window to export or reactivate. Data from closed accounts is permanently deleted after 90 days, or immediately upon request per Section 2.

7. Contact

ASQUAREI.AI (PRIVATE) LIMITED (Asquarei)

Office # 216, Park Avenue, Shahrah-e-Faisal, PECHS Block 6, Karachi, Pakistan

Email: info@asquarei.ai

Website: https://asquarei.ai